Privacy Policy

Last updated: 3 October 2026

This privacy policy explains how we ("we", "us") collect, use and protect the personal data of this website's visitors and customers ("you"), in line with the personal data protection law that applies to us.

What we collect

Order and contact data: your name; company details when you buy as a company (company name, tax number, commercial register); e-mail; phone; delivery address; the contents of your order, any note you write, and a PO/reference if you enter one.

Payment data: payments are processed by the payment provider directly; we do not store your card details on our servers.

Remembering your device (optional): when you tick "Save my details on this device", we store a random token in your browser together with a coarse technical fingerprint of the device (platform, screen-size class, time zone, touch support), your browser's user-agent, your browsing language, the IP address at the time the device record is used, and a link to your customer record and order history — so your next visit is filled in for you. This is a convenience only: it is never used as proof of identity for corporate account access, which runs through an authenticated login.

Messages and requests: what you send through the "Contact us" form or the "Request a quote" form (including the business details you enter there).

Marketing: only with your separate, explicit opt-in.

Why we use it, and on what basis

1. Fulfilling and delivering your order (performance of a contract).
2. Processing payment through licensed providers (performance of a contract).
3. Recognising a returning customer and order-status notifications — "your order is ready", "your order was cancelled" (your consent).
4. Answering your messages and quote requests (legitimate interest / pre-contract steps).
5. Newsletters (your consent, withdrawable at any time).
6. Site security and abuse prevention — e.g. rate limiting by IP address (legitimate interest).

Who we share it with

Only what each needs: shipping companies (name, address, phone — to deliver your order), payment providers, and the cloud provider that hosts the system our website runs on. We do not sell your personal data, and we do not share it with third parties for their marketing.

Transfers abroad

Our systems may be hosted with a cloud provider in another country; where that is the case, the transfer is made under the safeguards the applicable personal data protection law allows.

How long we keep it

Order and invoice data is kept for the periods tax and commercial law requires. A remembered-device record is kept until you ask the site to forget it (the "forget this device" action on the site) or after prolonged inactivity. Messages and quote requests are kept while they are being handled and for follow-up.

Your rights

• Ask to access, correct or delete your data.
• Withdraw marketing consent at any time.
• Unlink this device from your customer record, on the site itself ("forget this device").
• Reach us about any privacy request at the address below.

Returns and refunds

We accept returns only if the product's packaging is not sealed properly and opens during delivery. If you receive an unsealed or opened bag, please contact us with a photo taken on receiving your order to initiate a return or exchange. To process a return we require proof of purchase and documentation of the packaging condition upon delivery; refunds or exchanges are processed upon receipt and inspection of the returned item.

Changes to this policy

We may update this privacy policy from time to time and will post any new version on this page. We advise you to review it periodically.

Contact us

For any privacy question or request: our contact page